Frequently Asked Questions

 Q: How long has One Heart Pet Services been in business?
A: We have been providing services since 2017.
 

 Q: Are your services reputable and reviewed?
A: Yes, we have been trusted by local veterinarians for years and come well-recommended by the vets we partner with. We have recently started sharing customer testimonials at oneheartpetservices.com website.

 Q: How quickly can you pick up my pet after they pass away?
A: We strive to offer prompt pickup services. For the quickest response, please text us, especially after regular business hours. While our availability is currently limited, we do our best to accommodate requests.
 

Q: How long does it take to receive my pet's ashes?
A: Typically, ashes are returned within 14 days. We will notify you once your pet's ashes are ready for return.
 

Q: How do I know I will receive my pet's ashes?
A: We work exclusively with trusted crematories that follow strict identification and tracking procedures to ensure you receive your pet's ashes.
 

Q: What cremation options do you offer?
A: We offer two types of cremation:
Private Cremation: Your pet is cremated individually, and the ashes are returned to you. 

 Communal Cremation: Multiple pets are cremated together, and the crematory will scatter the ashes in a dignified manner. 

 Q: What areas do you serve?
A: We proudly serve South Florida, our fastest response will be in the following cities: Sunrise, Tamarac, Margate, Coconut Creek, West Boca, Parkland, and Coral Springs.